Privacy Policy

Introduction

Herbal Nails & Spa Jurupa Valley ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, how we use it and the rights you have over your data.

By using our website at herbalnailsvernolamarketplace.com, visiting our salon, booking an appointment or opting in to receive communications from us, you agree to the terms outlined here. If you don't agree, please don't use our services.

Information We Collect

We only collect what we need to serve you. Here's the breakdown:

Information You Give Us Directly

• Contact details: name, phone number, email address
• Appointment information: services requested, preferred dates and times, technician preferences
• Payment information: processed securely through our point-of-sale provider. We do not store full credit card numbers on our servers.
• Communications: messages, feedback, reviews and inquiries you send us
• Marketing opt-in data: when you sign up for our SMS or email list

Information Collected Automatically

• Website usage: IP address, browser type, device info, pages visited, time on site
• Cookies: small data files that help our site function and improve your experience (see Cookies section below)

How We Use Information

We use your information for the following legitimate business purposes:

• Scheduling, confirming and managing your appointments
• Processing payments for services rendered
• Sending appointment reminders, confirmations and follow-ups
• Responding to your questions, requests and feedback
• Sending marketing communications (only if you've opted in)
• Improving our services, website and customer experience
• Complying with legal obligations and protecting our business

SMS & Text Messaging

If you opt in to receive text messages from Herbal Nails & Spa Jurupa Valley, here's exactly how it works.

What You'll Receive

• Appointment confirmations and reminders
• Booking-related communications
• Promotional offers, seasonal specials and salon updates (marketing texts only if you opted in to that specifically)
• Important service-related notifications

Consent & Opt-In

You'll only receive texts from us if you explicitly opt in by checking a consent box on our website form, providing your number at the salon or texting us first. Consent to receive marketing messages is never a condition of any purchase or service.

How to Stop or Get Help

• Reply STOP to any text to unsubscribe immediately. You'll receive one confirmation, then no further messages.
• Reply HELP to get assistance, or contact us directly at (951) 582-9891.
• Message and data rates may apply. Message frequency varies based on your activity with us.

Sharing & Disclosure

We don't sell your personal information. We only share it in these specific situations:

• Service providers: trusted vendors who help us run our business (booking software, payment processors, SMS/email delivery, hosting). They only access what they need to do their job and are contractually bound to protect your data.
• Legal requirements: when required by law, court order, subpoena or to protect our legal rights, customers or employees
• Business transfers: if our business is sold, merged or restructured, customer information may transfer as part of that transaction (with continued protection under this policy)
• With your consent: any other sharing only happens if you've given us explicit permission

Cookies & Tracking

Our website uses cookies and similar technologies to function properly, remember your preferences and analyze traffic. You can control cookies through your browser settings, but disabling them may affect site functionality.

We may use third-party analytics tools (like Google Analytics) to understand how visitors use our site. These tools collect anonymized usage data and don't identify you personally.

Data Security

We take reasonable administrative, technical and physical safeguards to protect your information from unauthorized access, loss, misuse or alteration. That said, no system is 100% secure. We encourage you to use strong passwords and protect your own account credentials.

Payment information is processed through PCI-compliant third-party providers. We don't store full credit card numbers on our servers.

Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

• Access: request a copy of the information we hold about you
• Correction: ask us to fix inaccurate or incomplete data
• Deletion: request that we delete your personal information (subject to legal retention requirements)
• Opt-out: withdraw consent for marketing communications anytime
• Data portability: receive your data in a portable format

California residents: the California Consumer Privacy Act (CCPA) and CPRA give you additional rights, including the right to know what personal information we collect, the right to request deletion and the right to opt out of any sale (note: we do not sell your data). To exercise any of these rights, contact us using the details below.

Children's Privacy

Our services are not directed to children under 13. We don't knowingly collect personal information from children under 13. For our Kids Menu services (10 & under), all appointments and information must be made by a parent or guardian, who provides consent on the child's behalf.

If you believe we've collected information from a child under 13 without parental consent, contact us immediately and we'll delete it.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we'll update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after changes means you accept the updated terms.

Contact Us

Questions about this Privacy Policy or want to exercise your privacy rights? Reach out: